T&C E-commerce
ONLINE ORDERS • RETURNS • RMA • SALES TERMS
Returns, RMA and Sales Terms.
Information and procedures for online purchases.
Purchases made through the
FIRST Components
website are intended for business customers (B2B).
This page summarizes the conditions applicable to commercial returns,
products reported as defective, RMA procedures and online orders.
Before placing an order, customers should review the relevant
contractual and technical documentation.
IMPORTANT NOTICE • PRE-PURCHASE TECHNICAL VERIFICATION
Check the specifications
before placing your order.
FIRST Components recommends
reviewing the product datasheet available in the relevant Download section
before purchasing, to ensure that the product's features
and specifications meet the requirements of the intended application.
If the available documentation does not provide sufficient information,
please contact our technical team for clarification before placing your order.
[email protected]
→
RETURNS MANAGEMENT
Two separate procedures
depending on the type of return request.
Returns requested for commercial reasons and reports of potentially
defective products are handled through different procedures.
The type of request must be identified before any products are returned.
01
RETURNS & RIGHT OF WITHDRAWAL
Commercial Returns
Purchases made by
business customers (B2B)
are not subject to a statutory right of withdrawal.
Requests to return products due to
incorrect ordering, products no longer required
or other commercial reasons
may be considered only with prior written authorization
from FIRST Components S.r.l.
CONDITIONS FOR POSSIBLE ACCEPTANCE
01
Acceptance is at the sole discretion of FIRST Components.
02
Returns may only concern standard products that are new,
undamaged, unused and complete with their original packaging.
03
FIRST Components reserves the right to apply
a return handling charge
(restocking fee).
04
Returns of discontinued products or items
specifically purchased for the customer may be refused.
02
PRODUCTS REPORTED AS DEFECTIVE
Technical Returns & RMA Procedure
Products reported as
defective or not compliant with published specifications
must be handled through the
RMA – Return Material Authorization
procedure.
To request authorization for a return, customers must follow
the RMA procedure and await written confirmation
from FIRST Components.
RMA PROCEDURE
01
Complete the RMA form
with the relevant references and details
of the product being reported.
02
Obtain written authorization from FIRST Components
before returning any material.
03
Technical inspection of the returned material
by FIRST Components and/or the manufacturer
to determine whether warranty coverage applies.
Authorization to return a product
does not constitute acknowledgement
of any defect or non-conformity.
IMPORTANT
Do not ship any material without prior RMA authorization.
Unauthorized returns may be rejected or shipped back to the sender,
with all related shipping costs charged to the sender.
DOWNLOAD RMA FORM
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PRICING • AVAILABILITY • CUSTOMS
Pricing conditions
and customs charges.
Pricing & Availability
Product prices and availability are subject to change without prior notice.
Customs Duties & Charges
For shipments subject to customs clearance,
any customs duties, taxes, clearance charges
or other fees imposed by local authorities
shall be borne by the buyer
and, where applicable, are not included
in the indicated purchase price.
CONTRACTUAL DOCUMENTATION
Documents and terms
to review before placing an order.
Before placing an order, the buyer must review
the applicable terms and conditions set out
in the documents listed below.
